Decoder tuning Instructions.
Home Frequency -
Frequency: 12706 / 12518
Symbol Rate: 22500
FEC: 3 /4
Polarisation: Vertical
NETWORK SEARCH MUST BE SET TO ENABLED / ON
Once new channels are loaded up in the STU, using remote control scroll up ALL the Channels on the STU till you find your desired channel. Post the scanning the set top box may store previous list of channels in their current channel position and the new channel list added to it. This can be rearranged using organizing services or channel list option on your STU (refer your STU manual to do this.
Below is the link to Set top boxes and steps to retune the new frequency.
Arion - Vision Asia Retuning Manual>>>
Dreamax>>>
Homecast>>>
Sonic>>>
Technosat>>>
Tuning for UEC>>>
Need Support?
Have questions about our services and don't know where to look for answers? Need help with your Vision Asia installation? You've come to the right place! Read our FAQs that should answer most of your queries.
In case you're facing any technical difficulties, our Technical Troubleshooting Section should help you out.
Stuck? Haven't found the answer here? Call Us! You can reach our customer service center at:
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Australia: 1300 286 786 New Zealand: 0508 933 546 |
Frequently Asked Questions
I have applied for a new connection and haven't heard anything about it. What do I do?
Please note that new connections do take a little bit of time. If you haven't heard from us for seven working days after you submitted your completed paperwork, it might be time to call us and follow up on your connection. Otherwise, give us some time. We will call you as soon as we have a date and time for you.
Can I pay for an entire year?
Yes, that is possible. For more details, call our Customer Service Team at 1300 286 786 in Australia and 0508 933 546 in New Zealand.
The Installation charges are too high. Can I pay for it in installments?
No, unfortunately, at the moment, there is no option of paying in installments. For more details, call our Customer Service Team at 1300 286 786 in Australia and 0508 933 546 in New Zealand.
Technical Troubleshooting
Something not working right? See if your problem is listed here, and try the solution - these are minor glitches that crop up rarely, so you could probably just try and fix it yourself. In case these don't work, please call our Customer Service Team at 1300 286 786 in Australia and 0508 933 546 in New Zealand. Remember that your decoder box should stay switched on at all times. Turning the box off unnecessarily may result in errors.